Shipping policy

SHIPPING POLICY

SHIPPING & DELIVERY

Thank you for shopping with Nova Glow.

We are committed to delivering your order safely and as quickly as possible.

ORDER PROCESSING

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information (where available).

DELIVERY TIMEFRAME

Estimated delivery time is 8–11 business days after your order has been dispatched.

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

DELIVERY AREAS

Nova Glow currently delivers throughout South Africa.

Unfortunately, we do not currently offer international shipping.

SHIPPING PARTNERS

We work with trusted courier partners to ensure your order is delivered safely and efficiently.

The courier used may vary depending on your delivery location and the product ordered.

ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number via email so that you can monitor the progress of your shipment.

If you have not received your tracking information within a reasonable time after dispatch, please contact our customer support team.

DELIVERY DELAYS

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

* Courier operational delays
* Severe weather conditions
* Public holidays
* High order volumes
* Remote delivery locations
* Other unforeseen events

Nova Glow is not liable for delays caused by third-party courier services or circumstances beyond our control.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order.

Nova Glow cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery details supplied by the customer.

LOST OR MISSING PARCELS

If your order appears to be lost, significantly delayed, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work with the courier to investigate the shipment and assist in resolving the issue as quickly as possible.

SHIPPING FEES

Shipping charges (if applicable) will be displayed during checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms and conditions of the specific promotion.

If you have any questions regarding shipping or delivery, please contact us:

Nova Glow

Email: info@novaglow.co.za (Replace with your actual support email if different.)

Website: https://novaglow.co.za