Contact information

Contact Information

At Nova Glow, we’re committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, we’re here to help.

Customer Support

Email: Novaglowsa@gmail.com

Phone / WhatsApp: 066 290 1309

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (SAST)

Saturday: 9:00 AM – 1:00 PM (SAST)

Sunday & Public Holidays: Closed

Response Times

Email: We aim to respond within 24 business hours.
Phone & WhatsApp: We aim to respond as quickly as possible during business hours.

Order Enquiries

When contacting us about an order, please include:

Your full name
Your order number
A brief description of your enquiry

This helps us assist you more efficiently.